Refund and Returns Policy

At BANNER EASE LTD, we are dedicated to ensuring your satisfaction with our services. Please review our Refund and Returns Policy to understand the terms applicable to our digital services.

1. Refund Eligibility

As our services are digital and customized to each client’s requirements, refunds are only provided in the following cases:

• Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeframe without valid justification.

• Technical Errors: If the delivered files are corrupted or unusable, and we are unable to resolve the issue after revisions.

• Order Cancellation: If you cancel your order before we have started working on your project.

2. Non-Refundable Cases

Refunds will not be issued in the following situations:

• Dissatisfaction due to subjective preferences once the final product has been delivered as per the agreed specifications.

• Failure to provide the necessary files, details, or communication required to complete your project.

• Changes in project scope or requirements after work has begun.

3. Revisions Policy

To ensure your satisfaction, we offer a revision process:

• Each service package includes a set number of revisions as outlined in the package details.

• Additional revisions beyond the included limit may incur extra charges.

• Revisions must be requested within 7 days of receiving the initial delivery.

4. How to Request a Refund

To request a refund, please contact us via email at info@bannerease.com. with the following details:

• Your order number

• A detailed explanation of your request

• Any supporting files or evidence (if applicable)

We will review your request and respond within 5 business days.

5. Exceptions and Special Cases

In cases of unforeseen circumstances or unique issues, we may evaluate refund requests on a case-by-case basis to ensure fairness and customer satisfaction.

6. Contact Us

If you have any questions about this Refund and Returns Policy, please reach out to us:

BANNER EASE LTD

• Email: info@bannerease.com
• Phone: +44 7465882119
• Adresse: 7 Coronation Road, Dephna House, London NW10 7PQ, United Kingdom
• Office Hours: 08:00 – 18:00, Mon – Fri